PRIVACY POLICY

Last updated and as valid of: 23.02.2024

Objective of this privacy policy

This Privacy Policy describes how MD SKIN Solutions S.à r.l., a Luxembourg private limited liability company governed by Luxembourg laws, established and having its registered office located at 48, rue de Bragance L-1255 Luxembourg, (Grand-Duchy of Luxembourg) and registered under the  Luxembourg trade and companies Register under number B148095 (“MDSS” or “We” or “us”) collects, processes and uses your personal information when you visit, use our services provided on or through our website www.mesome.shop.com (the “Website”) or make a purchase from our Website (“Services”), or otherwise communicate with us. For purposes of this Privacy Policy, the terms “we”, “us” and “our” refer to MDSS and "you" and "your" means you as the user of the Services, whether you are a customer using the online shop and/or buying through this Website or not, Website visitor, or another individual using the contact form available on the Website whose information have been collected pursuant to this Privacy Policy.

MDSS give access to this Website, including all information, tools, and Services available from this Website to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

This Privacy Policy applies whenever you make use of the present Website. MDSS does its best efforts to safeguard your privacy when you use its Website although you accept the risks necessarily resulting from the use of the Website. In this regard, please read the following Privacy Policy to understand how your information will be processed.

Please read this Privacy Policy carefully. By using and accessing any feature of the Website and/or the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access or leave the Website and/or any of the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website and update the "Last updated" date.

How we collect and use your personal data

Collection

The types of personal data we obtain about you depends on how you interact with our Website and our Services.

The following sections describe the categories of personal data we collect. The personal data covered by this Privacy Policy refers to any and all information that allows you to be identified or identifiable, such as the e-mail address that you use to log into your user account.

You may elect not to provide these information, but doing so may prevent you from using or accessing the Website and/or our Services.

Please kindly note that we do not process special categories of personal data provided in article 9 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (as political, sexual orientation, etc) as amended and in force (the “GDPR”).

Purposes and legal basis

Providing products and services

We use your personal data to provide you with the Services in order to perform our contract with you, including:

• To process your payments,
• Fulfil and confirm your orders,
• To send notifications related to your account, purchases, returns, exchanges or other transactions,
• To create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and
• To enable you to post reviews.

When you place an order on our Website, we record your personal data in order to process your order and to ship the products you have purchased. This information may also be stored to comply with legal and regulatory obligations or to pursue a legitimate interest as set forth in the GDPR. 

In addition, we offer you access to your password-protected "User Account". This allows you to access information about your past orders, to correct your personal information if necessary and to be informed on the shipping of the products. It is important that you do not divulge to third parties the access data to your "User Account", which is strictly for personal use.

Marketing and advertising

With your consent, we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, to send you information about our products, to recommend products for sale on our Website that may be of interest to you or to ask you your opinion on the products you have ordered. The information collected allows us to make more relevant commercial offers to you. 

If you consent to subscribe to our marketing communications, you can stop receiving at any time by clicking on the link provided in each marketing email. Your consent is voluntary and may be withdrawn by you at any time, but the withdrawal of consent will not affect the lawfulness of the processing on the basis of consent given prior to its withdrawal. We use email advertising only to the extent permitted by Luxembourg law.

Security and fraud prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register or create an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately at.

The following data may be collected and recorded temporarily, including domain name or IP address, http response code, the number of bytes transferred, the address of the Website from which the user arrived. This processing is based on MDSS legitimate interest, which consists in knowing the frequency of visits of the Website. Such data could also be used to make targeted offers to our users (in particular through the use of cookies), which requires your consent (via the cookies banner).

Communicating with you

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Security

Only authorised persons within MDSS, who are committed themselves to confidentiality, have access to your personal data. MDSS has implemented all adequate technical and organizational measures with a view to protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, including the adoption of the SSL (Secure Socket Layer) encryption process.

We recommend that you do not use insecure channels to communicate personal data to us.

Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Transfer

Personal data could be shared with third parties, including contractors, partners within the EU where necessary to accomplish the purposes listed above. Personal data are stored by MDSS and any partners or contractors for no longer than is necessary for the purposes for which they are processed.

These third parties could be :

• The vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
• The business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your personal data in accordance with their own privacy notices;
• Our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business; and
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

MDSS does not transfer your personal data to any third-party outside of the European Union (“EU”) or European Economic Area (“EEA”). In the event that MDSS would transfer personal data transfer to any third party outside the EU, MDSS will transfer it in compliance with the current data protection rules (e.g. standard contractual clauses, etc.).

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as :

• Companies who support our Website and Services, such as Shopify;
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you; or
• When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the personal data provided to us by third parties and are not responsible for any third party's policies or practices.

Google analytics

We use Google Analytics, a service of Google Inc ("Google") to understand how you interact with our site. Google Analytics uses cookies. The information obtained with the help of the cookie about your use of the Website (including your IP address) is transferred to a Google server where it is stored. The terms of use of Google Analytics, to which MDSS has or will have agreed, prohibit the transmission to Google Analytics of personally identifiable information, including (but not limited to) names, e-mail addresses or bank details. Google uses this information to evaluate your use of our Website and to provide other services related to your use of our Website. If you do not want your browser to use Google Analytics, you can install the browser add-on for the deactivation of Google Analytics: https://tools.google.com/dlpage/gaoptout. 

By using our Website and consenting to the cookies related to Google Analytics, you agree to the processing of data about you by Google for the purposes described above.

For more information about the use of cookies by MDSS, please see our cookies policy. 

User generated content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose to or receive from third parties.

Your rights

You have all the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by the GDPR and Luxembourg law on data protection.

• Right to Access / Know: You have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You have a right to request that we delete personal information we maintain about you.
• Right to Correct / Rectify: You have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time by contact us at contact@mdskin-solutions.com .
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Website or by contacting us at contact@mdskin-solutions.com . We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. We will respond to your request in a timely manner as required under the GDPR and Luxembourg law on data protection.

Complaints

If you have a complaint about any processing of your personal data being conducted by MDSS, you can contact MDSS at contact@mdskin-solutions.com  or bring a complaint with the National Data Protection Commission - Commission Nationale pour la Protection des Données (CNPD) at 15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg.

Cookies policy

The Internet website www.mesome.shop.com (hereafter the "Website") is made available to you in accordance with this Cookies Policy, together with the Terms of Service and the specific policies mentioned on various pages of the Website (collectively the "Terms and Conditions"). We recommend that you read this Cookies Policy before using the Website or reading any content, making use of any service or purchasing any product via the Website. By using the Website you accept, without restriction or qualification, this Cookies Policy in its entirety.

You can prevent the use of all cookie types by using the cookies banner which appears on the Website when you are browsing or accessing this Website. You can also configure the settings of your browser so as to limit the use of cookies or to block them either partly or entirely (either on the Website or elsewhere on the web). Your browser may provide information on how to personalize your settings. You can also visit www.allaboutcookies.org for general information on cookies and how to set cookie settings in various browsers. This Website also explains how to remove cookies from your computer. You may also refuse targeted cookies from certain vendors using the denial process presented by www.youronlinechoices.eu.

Please note that restricting or refusing cookies may affect the functionality of the Website.

Definition

A cookie is a small file stored on your computer. It contains information on the navigation carried out on the pages of our Website. It makes it easier for the same person to use the Website later and to remember the preferences chosen by a user during a visit. You can limit the use of cookies by configuring your browser, although this will limit the use of the Website or certain services we offer on our Website. You also have the option of deleting cookies manually.

Like many websites, we use cookies on our Website.

For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

We use cookies to power and improve our Website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with our services (in our legitimate interests to administer, improve and optimize our services).

We may also permit third parties and services providers to use cookies on our Website to better tailor the services, products and advertising on our Website and other websites.

In order to help you browse the Website effectively, MD SKIN Solutions S.à r.l., being a Luxembourg private limited liability company governed by Luxembourg laws, established and having its registered office located at 48, rue de Bragance L-1255 Luxembourg, (Grand-Duchy of Luxembourg) and registered at the Luxembourg trade and companies Register under number B148095 (“MDSS”) and the editor of the Website uses cookies or other similar systems. These Cookies help to improve the services we provide as they are able to record information pertaining to your navigation on the Website. These cookies do not identify you individually. On this Website, cookies have several functions. They allow you to navigate between pages effectively, to keep your preferences in memory and, in general, to improve your experience on the Website. They also help to make online advertising more relevant to you and your interests.

The cookies used on this Website can be classified into four categories :

• Strictly necessary cookies;
• Cookies contributing to the performance of the Website;
• Cookies recording functional requests;
• Targeted cookies.

Below is a description of each of these types of cookies.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls.

Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available.

Cookies strictly necessary

These cookies are essential, they allow you to browse the Website and use its features, including access to secure areas on the Website. Without these cookies, the services you request cannot be provided. These cookies do not collect information that can be used for marketing purposes. By using this Website, you agree that we may place such cookies on your device.

Performance Cookies

These cookies collect information about how you use this Website. For example, they can collect information about the pages you visit most often and save if you have received an error message on any of the pages of this Website. These cookies do not collect information directly to identify you.

When you provide us with identifying information, we may use these cookies to adapt the Website based on the information you provided to us and your activities on the Website. By using this Website, you agree that we may place such cookies on your device.

Preference cookies

These cookies allow this Website to remember choices you have made in the past: user name, choice of language or region for example. The Website then uses these information to provide you with improved functionality.

These cookies can also be used to remember modifications you have made, for example the size and style of the font. If the data collected by these cookies is anonymous, the cookies can identify you when the data is combined with other information since they observe information relating to your internet service provider.

They do not collect any information that could be used to target you with advertising nor to ascertain your browsing habits. When you modify the options or the settings of the Website, you accept that MDSS will place preference cookies on your device.

Targeted cookies

These cookies collect information about your browsing habits. They have two different uses.

- Analytical

These cookies allow MDSS to understand a user's browsing habits using Google Analytics. The data collected is aggregated and not personal.

- Commercial function

These cookies are generally placed by advertising networks - which record what you have viewed on the Website and share these information with other organisations, including advertisers. This allows online advertisements to be more tailored to you and your interests. Although these cookies can track your visits to websites, they generally do not know who you are. Without these cookies, online advertisements will be less relevant to your interests.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend our services, our rights, and the rights of our users or others.

Information we collect through cookies

We also automatically collect certain information about your interaction with our services ("Usage Data").

To do this, we may use cookies, pixels and similar technologies.

Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our services. For more information on cookies, visit www.allaboutcookies.org