REFUND POLICY

Prices and payment

Amount(s) to be paid

Prices of the Products are in euros (€) net, excluding VAT and do not take into account the shipping and/or any other costs which are invoiced in addition and indicated before the validation of the order by the Buyer.

The Buyer shall pay the total amount of the Products plus where applicable, all the import duties and taxes and all other fees which may apply for instance in the home country of the Buyer or in the delivery country of the ordered Products (all together the “Import Taxes and Fees”) on pain of being unable to receive the ordered Products and bearing alone the impossibility of receiving the ordered Products.

Outside the European Union, customs or import taxes can be added to the price of the ordered Products and are the responsibility of the Buyer. Therefore, it is in the sole responsibility of the Buyer to be informed of the amount to his/her local customs office. Within Europe, taxes will be included within the pricing and will be shown at the checkout.

The Buyer expressly acknowledges and accepts that no termination of the Contract will occur nor refund will be made by MDSS in case, where applicable (for instance but not exhaustively, for deliveries of ordered Products outside of the European Union), the Buyer has not paid the Import Taxes and Fees or has not received the Products due to the non-payment of the Import Taxes and Fees.

Payment platform

The Buyer’s total payment for purchase by credit card is processed via the Website through the payment platforms Stripe and Paypal.

MDSS entrusts the security of transactions to the service provider, Stripe. The payment is secured using the online payment system of Stripe. Payment security is based on the authentication of the Buyer, and on the confidentiality of all data. To ensure this security, Stripe and Paypal use proven cryptographic techniques and complies with the various banking regulations applicable in Luxembourg. Please refer directly to and see its own terms and conditions in order to have more details Privacy Policy (stripe.com). The bank details only appear in encrypted form, this means that they are coded in such a way that they cannot be understood and are therefore never held by MDSS. MDSS Website does not at any time have access to your credit card details.

The Buyer guarantees MDSS that it has the necessary authorisations to use the method of payment she/he has chosen when validating the purchase order form.

MDSS reserves the right to suspend all order processing and deliveries and/or unilaterally terminate the Contract after a certain deadline and in some circumstances for instance in the event of fraud or non-payment, but also in the event of refusal of authorisation of payment by the bank of the Buyer.

By using the Website and placing an order, the Buyer agrees :

To place legal and valid purchase orders;
Not to place any abusive, illegal or fraudulent orders of purchases. If MDSS can reasonably consider one abusive, illegal or fraudulent order of purchase have been placed, MDSS reserves the right to cancel the said order; and
To provide MDSS with a correct and accurate email address, postal address and/or any other information. The Buyer also agrees that his/her details may be used by MDSS to contact him/her if necessary.

Right of withdrawal

The Buyer has the right to withdraw from the Contract without giving any reason. The withdrawal period expires fourteen (14) days after the day on which the Buyer, takes physical possession of the Products.

To exercise the right of withdrawal, the Buyer must notify MDSS either by post to the following address 48, rue de Bragance L-1255 Luxembourg, Grand-Duchy of Luxembourg, or by e-mail to the following address: mesome@pluryal.com, its decision to withdraw by means of an unambiguous statement. The Buyer may also use the form provided at the end of these Terms in Annex I.

In order for the withdrawal period to be respected, it is sufficient for the Buyer to send his/her communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period, specifying the desire to return the Product(s) under his/her right of withdrawal, indicating the nature of the Product(s), the date of order and the date of receipt. The Buyer may also attach his/her invoice or order form.

In the event that the right of withdrawal is exercised, the Buyer will be reimbursed for all payments made to MDSS, exclusive delivery costs (with the exception of additional costs arising from the fact that the Buyer has chosen a different delivery method, if applicable), (with the exception of any additional costs arising from the fact that the Buyer has chosen a delivery method other than the cheaper standard delivery method offered by MDSS) and with the exception of the direct costs of returning the ordered Products, without undue delay and, in any event, no later than fourteen (14) days from the date on which MDSS is informed of the Buyer's decision to withdraw from the Contract. MDSS will make the refund using the same mean of payment that the Buyer used for the initial transaction, unless the Buyer expressly agrees to a different mean. In any case, this refund will not entail any costs for the Buyer. MDSS may defer the refund until it has the Product(s) in its possession, or the Buyer has provided proof of shipment, whichever comes first.

The Buyer must return the Products to MDSS without undue delay and, in any event, no later than fourteen (14) days after the Buyer has communicated his decision to withdraw from the Contract. This period shall be deemed to have been observed if the Buyer returns the Product(s) before the expiry of the said period. The Buyer shall bear the direct costs of returning the Product(s). The Product(s) must be returned by registered post or equivalent to MDSS.

In the event of the exercise of the right of withdrawal, the Buyer has the choice of requesting either a refund of the sums paid or an exchange of the Product. In the case of an exchange, the return will be at the Buyer's expense. The Product must be returned properly protected, in its original packaging, in perfect condition for resale (not damaged or soiled), accompanied by any accessories and the instructions for use and documentation. The Buyer shall only be liable for the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product. For this purpose, the Buyer shall only handle and inspect the Product in a manner that would also be permitted in a shop.

The use of the Buyer's right of withdrawal is subject to the provisions of the Luxembourg Consumer Code.

Please note that custom-made Products made to the Buyer's specifications or clearly personalised and the supply of sealed Products which cannot be returned for reasons of health or hygiene protection, and which have been unsealed by the Buyer after delivery are not subject to the right of withdrawal and may not be taken back or exchanged.